Restricted Product

Restricted product means a product that is subject to certain restrictions (for example, age restrictions) on its sale by a relevant law, such as products containing tobacco.

It is an offence to supply tobacco products to a person under 18 years of age. It is Drakes policy to check Government issued photographic identification upon delivery or collection of anyone who appears to be under 25.

If you are under 18 years of age, you may not use the Drakes Online site to place an order for tobacco or tobacco related products.

Delivery

If your order contains a restricted product, then you must be present to accept the delivery of that order and, at our request, provide us with proof of identity (Government issued photographic identification).

The credit card used for payment is required to be shown when you recieve your order containing restricted products and must match the person on the proof of identity shown.

If the appropriate person (for example, above 18 years old for restricted products) is not at the delivery address to receive the order, we will not deliver the products you have ordered.

You acknowledge that we may record the details of any identification provided in relation to delivery of restricted products.

Orders containing restricted products will not be left unattended at delivery locations and a fee of $30 will be charged to all orders that are returned to the store.

Click & Collect

We will require the person collecting the order to provide us with proof of identity (Government issued photographic identification).

The credit card used for payment is required to be shown when collecting your order containing restricted products and must match the person on the proof of identity shown.

You acknowledge that we may record the details of any identification provided in relation to collection of restricted products.

If you do not supply the appropriate identification or the relevant card of purchase, we will not allow collection of your order.

General

We do not provide a substitute option for tobacco, cigarettes or any other product that is specified as such on the Drakes Online site.

Drakes reserves the right to cancel and refuse delivery or collection of any orders that include restricted products if the person is under 18 years of age.

Drakes reserves the right to check proof of identity (Government issued photographic identification) and the credit card used for payment to ensure the person ordering the restricted products are over the age of 18, as per the relevant law regarding products containing tobacco.

General Restrictions

You must not make fraudulent purchases or requests through the Drakes Online site.

You must not use another person’s details without their permission or impersonate another person when using the Drakes Online site.

It is illegal to purchase Tobacco Online in South Australia.

If you need help to quit smoking, call 137 848 or 13 QUIT.

Due to high demand a limit of 2 packs of Toilet Paper per order now applies to all orders placed.

Thankyou for understanding

The Drakes Team