Online Store Returns & Credits

Drakes Online is a 100% online service, using the Drakes Supermarkets network of stores to obtain the best products for its customers. As such, orders may be prepared and despatched at various sites, even those picked up at a Click & Collect site. For these reasons, all questions, queries, and complaints must be directed to the Online Shopping Team via email to onlineshop@drakes.com.au Please note that for delivered items, the driver cannot inspect or replace any items delivered.

If you receive a Fresh Item that is not up to your standards we will issue you with a 100% credit. Email us at  onlineshop@drakes.com.au with a brief description of your concerns and include a photo if you are able. Please keep the goods until we confirm your refund as we may need to arrange for inspection.

Damaged or Missing Items - Please contact onlineshop@drakes.com.au with your order number, and if possible a photo of any damaged items so that we can assist you.

We guarantee a resolution of your concerns Monday - Friday 8am-5pm.

Dear Valued Customers

As we open our timeslots 7 days in advance, and only pick on the day of your reserved timeslot, we cannot guarantee stock availability. As our inventory levels change on a minute-by-minute basis, the products displayed on our website only indicate the range available, not inventory. Please be assured we will always endeavour to supply your order in full as much as possible.

Please select your timeslot for delivery during the checkout process. Timeslots cannot be held whilst you are still adding items to your cart.

$1.00 will be taken from your card at checkout and the remaining balance will be finalised when the picker has finalised your order.

Thanks for understanding
Drakes Online Team